Skincare is personal, so returns are handled carefully.

Here’s what can be returned, what can’t, and what to do if something arrives damaged, incorrect, or generally not okay.

The short version.

  • Unopened only

    For hygiene reasons, opened or used skincare cannot be returned.

  • 7 days to contact

    If something arrives damaged, incorrect, or missing, send a message within 7 days of delivery.

  • Photos help a lot

    Please include your order number and clear photos of the products. The more details you include, the faster I can sort it out.

Return Policy

Because skincare is personal and hygiene matters, opened or used products cannot be returned or exchanged.

Unopened and unused products may be eligible for return within 14 days of delivery. Items must be in their original condition, with packaging intact.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, incorrect, or there was an error with the order.

If your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of delivery with your order number and clear photos of the issue. I’ll review it and help make it right where possible.

Sale items, discounted items, and gift cards are final sale.

Damaged or Incorrect Orders

Please email within 7 days of delivery and include your order number, the email used at checkout, and photos of the damaged or incorrect item.

The more details you include, the faster I can sort it out.

How to Start a Return

To request a return or report an order issue, please use the contact page and include your order number.

I’ll review your message and respond as soon as possible.

Contact Us